Privacy Policy Overview
Your data and rights are a priority at Hemispheron
Introduction to this policy
This policy explains how we collect, use, and protect your personal data when you access our Malaysian city guide services. We are committed to transparent practices and value your privacy at every step.
By using our website, you consent to this Privacy Policy. Please review it carefully and contact us for any data-related concerns or questions about your rights.
Personal data collected
We gather information you provide directly and data collected automatically for our urban guide services.
Information you provide
- • When you contact us or provide feedback through the website.
- • When you fill out forms for route suggestions or support.
- • When you sign up to receive news, updates, or local guide info.
- • When you create a traveler profile to access saved routes.
- • When you communicate directly with our team via email or phone.
Automatic data collection
- • IP address and general device type used for accessing the website.
- • Site usage patterns, such as pages visited and guide accessed.
- • Cookies and digital trackers, as explained in our Cookie Policy.
- • Browser type, version, and language preference logged during visits.
- • Location information for improving route recommendations.
How we use data
Your personal data is used solely for route guidance improvement, service communications, and safety updates.
- • Personalizing urban route options and recommendations.
- • Contacting you about your requests, support, or city tips.
- • Improving our local guide services based on feedback.
- • Providing safety and real-time travel updates for cities.
- • Analyzing trends to enhance guide quality and reliability.
- • Managing traveler profiles and preferences securely.
- • Legal compliance and fraud prevention purposes.
Our pledge: We strive to protect your personal information through best practices and continuous review of security measures.
How data is shared
We do not sell personal data. It may be shared with trusted partners only for guide delivery and as required by law.
Trusted partners and service providers
Some data is processed by third-party services for technical, analytics, or city route delivery only as necessary.
Legal compliance and obligations
Data may be shared to satisfy regulatory requirements or lawful government requests.
Aggregated and anonymous stats
We may report non-personal stats to improve city guides.
Your rights & requests
Contact us to access, change, or delete your data at any time. We honor your privacy and will respond promptly.
- • Request a copy of personal information held securely.
- • Ask us to correct inaccuracy in your details.
- • Request removal of your profile and stored data.
- • Ask for your data in a transferable format.
- • Object to some processing activities.
- • Request restricted processing in certain cases.
All rights requests can be sent via email or our contact form; identification may be required for security.
How we protect your data
Technical and organizational measures are in place to guard your information. Our team reviews updates regularly to keep your data secure.
Technical measures
- • Encrypted data transmission during site use.
- • Firewalls and secure hosting for all guide content.
- • Regular security audits and vulnerability scans.
- • Data pseudonymization and strict access controls.
Organizational measures
- • Staff privacy training and strict access policies.
- • Immediate response to data incidents or breaches.
- • Routine privacy reviews and compliance checks.
- • Secure data handling throughout internal processes.
Retention of personal data
We retain your personal info as needed for the reasons described and legal requirements. Data is deleted securely at the end of retention.
- • Account info kept during active use period.
- • Guide usage data stored for service analysis.
- • Support or inquiry records are retained briefly.
- • Payments (if applicable) are securely processed.
- • Consent-based marketing data only, if subscribed.
Retention periods are limited to their intended purposes and local law.
International data transfers
If data is transferred outside Malaysia, we apply legal safeguards for your privacy and always notify you.
- • Standard contracts with non-Malaysian service providers.
- • Transfers limited to strictly necessary technical partners.
- • Clear notification when transfers occur.
- • Local consent required if transfers involve sensitive data.
About cookies on our site
We use cookies for website efficiency, analytics, and user experience as explained in our Cookie Policy.
Types of cookies used
- • Essential for site function and guide display.
- • Help us analyze guide popularity and site use.
- • Store your route and language preferences.
- • Enable extra site features for smoother navigation.
Manage cookie choices anytime. Settings will not affect essential site operation.
Policy changes and updates
We may update our Privacy Policy as needed. Updates are posted with clear dates and changes explained.
- • Notice on website homepage
- • Direct email for major changes
- • Date of last change always visible
- • Contact option for clarification or questions
Keep visiting our policy page for the latest updates.
Contact us about privacy
Questions? Contact our privacy officer for more info or to exercise your rights.
Hemispheron
No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia
Phone: +60 89-352 2300
Email: content@hemispheron.sbs
Last updated: February 14, 2026
Effective from: February 15, 2026